LIFE is all about LEARNING, ADOPTING & CONVERTING
Landscape Mar 07, 2023
” LIFE IS FULL OF HURDLES, YOU HAVE TO JUMP, IN ORDER TO BE IN RACE”
This story is SPECIAL because of hurdles faced & how did we overcame the hurdles to make a dream landscape come true to our client Mr. Rohit, at Electronicity.
Every landscape is unique & beautiful only after overcoming challenges, hurdles, adjustments & commitments. A company is not built on itself. It’s a selfless efforts, sacrifices, emotions & difficulties which makes every client believe in them and go head for professional advice, on the other hand it is very difficult have the same perception when it comes to a service oriented company.
‘MY DREAM GARDEN’ is one among them which has faced lots of hardships to reach one of the most trustable partners in South India when it comes to green-world of landscaping.
A beautiful landscape is a combination of HARDSCAPE & SOFTSCAPE elements which makes it a complete one.
Mr. Rohit had consulted many vendors in the market for his landscaping work and unfortunately he was not happy with the outcome.
One of his friends had suggested “My Dream Garden”. After seeing our reviews Google and works we executed, He called CRM team and explained his requirements. CRM team got all the requirements like dimensions and photos of balcony and suggested according. Later we had arranged for an Expert visit and came to know about all the requirements and suggested accordingly.
Major requirements were Artificial lawn and Artificial Vertical Garden in his Balcony.
Sales Experts visited the place and took exact measurements and quoted accordingly.
Rohit was happy with the quote and had asked to go ahead with the project. As per Rohit feasible date and time we had planned to execute the project.
Every story will have a TWIST and even we had faced the same. Sometimes, even in our personal life; things will never work as planned, how come we can expect that in any of our work? But still, we will take care from our end to minimize those problems and execute the best without any delays in the work to keep our clients happy.
Any landscaping company will never have a production/ manufacturing unit for each & every product that they sell, the same way there are products which need to be procured or outsourced. During this time as it is a second party vendor, at-most care will be taken with respect to quality, waiting time & execution even at the extreme condition like rains, shipment delay, vehicle issues which would never be in our hands and a buffer time will be requested to solve these kinds of issues.
Coming to the execution story of the client, artificial vertical garden was not reached on time as the vendor had delayed with the product shipment due to rains as it will be delivered from Mumbai, additionally the fixing labour had also not arrived due to emergency leave. Client was not happy & wanted to complete the setup on that particular day, our execution team started continuous follow-ups with vendors and finally the materials got delivered. Then we planned to arrange for fixing the artificial green wall from our fabrication team and the work got completed at the end of the day.
This situation could be with only 1 client or many but the feedback or the review a client shares after completion of our work makes us forget all the hurdles that we have crossed and experienced to make them happy.
Many of the companies do not care for any feedback or Google review but a company which is into service sector, each single negative review/feedback impacts beyond imagination as they will work for customer satisfaction & to make their dreams come true.
Hours of efforts could go as a vain in a second just by a click, but the background work which happens for months & years will definitely make us memorable and motivate us to work hard to make each & every client that we meet as a happy client.