MY DREAM GARDEN – “Transforming our customer’s dreams into reality”
Landscape Apr 27, 2023
We are the team with different departments like Marketing, Maintenance, Digital, Inventory, Fabrication, Civil Work and so on.
When you consider a body, how Soul and Heart plays a major role in the same way when it comes to My Dream Garden, Marketing team is said as Soul and Digital Team as Heart of the Company.
Now when speaking about marketing team, we have experienced different client’s saying that the other Landscaping companies do not respond or revert back properly to their requirements on time.As a marketing point of view the initial point of contact with the client should be very confidential and prompt which makes the client comfortable.
We have a very well equipped team of people working in the back-end. Initially we receive a call from the client who is looking for Landscaping where we make sure we do receive the ample amount of inputs from the client.
On the first call we ask for the requirements of the clients like ”Where actually they are looking for the landscaping?” like Front-yard, Backyard, Terrace or Balcony. Approximate dimensions of the place,”Are they looking for particular elements?”,Do they have any existing garden, if so what is the present state of the garden, Do they have any particular idea or plan what actually they are looking for or ” Are they open for Suggestions?”.
Now People make ask why do we need to know all this on the first conversation. As I said face is the reflection of heart,the same way initial contact is the face of the Company. The answer is we can’t blindly visit any client’s place without any rough idea or the requirements.If we do know the inputs from the client priorly we can suggest them based on their requirements,carry samples, provide a rough sketch or a plan suitable to the place based on their requirements on the spot.
We not only take requirements of the client, we also clarify their queries like the use of the particular elements, their quality, maintenance of the particular element over a period of time and so on. We make sure that our client will be satisfied and confidential on the first conversation itself.
Once we take the inputs from the client we assign them an appointment by our Landscape Experts who visit the client’s place suggest them based on their Requirements,purpose and Utility. Looking at the site our experts will suggest the plants based on the availability of the sunlight,purpose(If client is looking for flowering plants for pooja purpose, ornamental flowering plants to increase the aesthetic look of the garden). Is the client looking for less maintenance or no maintenance elements based on that we suggest them the best combination of elements which increases the aesthetic value of the Landscape Garden.
This is how we build a very good rapo with the client at the first place which makes the client much more comfortable and trusted.